Quality Policy

We always try to put ourselves in our customers shoes. We want to understand how to help our customers succeed. We believe it is important to equip our customers with the most competitive solutions and services, so then they can then compete better against their own competitors. Our philosophy is, if our customers win, we win. We believe the key to our success is speed, great technology, and personalized support.

Our teams are nimble, and we operate in an agile business manner. Our decision matrix trees internally are simple, and executive levels have visibility on all working level matters in the business. Our management teams all have had working level experience and understand various aspects of our business in different domain disciplines.

We believe proactiveness and speed go hand in hand. Our working level team culture is self-managing and quick moving to solve or develop without needing to be micromanaged. By proactively addressing matters in our business before issues arise, or by proactively developing new innovative technologies while they are still under conceptual discussions, we can move more quickly than our competitors. Edgecore is also not afraid to experiment and try new things, whether they be new technology solutions, new business models, or new ways of operating our company.

Speed and proactivity cannot succeed, without superior products and services. The product and services is the tool, and the speed and proactivity, is the rate at which we can equip our customers with these tools. By equipping our customers with the most competitive technology, our customers are better equipped to trump their own competitors. Edgecore constantly invests every year, in the development of new hardware and software technology solutions.

In addition to superior technology and software, our customers cannot succeed without the best service. We treat our customers as if they are close family and help them achieve success faster by offering boutique and tailored professional services. We understand each of our customers’ needs are different. One of our advantages is in the flexibility of our business model and flexibility of assigning specific engineering services to address our customers’ different needs. We believe our customers know their business the best and know how to best compete in their market.

We believe an open product and solution environment is healthier to the entire market and all those involved. An open ecosystem will also help speed up innovation. We are not only open in our communication and business practices, but open in our technology and solution offering. We want to lower the barrier of entry to develop and purchase networking technology. We believe, networking is a fundamental right for people throughout the world, and the benefits should be made more accessible to everyone.